Section 1
What makes a great TV picture?
Customers rarely ask about nits or dimming zones. They ask, “Will it look good in my room?” Your job is to translate specs into their room, their content and the people watching.
In this lesson you'll preview the four technologies on our floor, go deeper on where each one wins, then practice with real customer scenarios.
Knowledge check · What do you already know?
One question for each TV on our floor
Four quick questions, one at a time. They aren't graded and you don't need to get them right to move on — answer with your best guess, read the feedback, then continue.
Section 2
The 5 specs customers ask about
Select each spec to expand it. Read one at a time — you don't need to memorize numbers.
Section 3
Four technologies on our floor
Same scene on all four screens: a bright star in a night sky. Notice four things: how black the sky is, how bright the star is, how vivid the colors are, and how much glow spreads around the light. Then select + to see how each one makes light.
Section 4 · Deep dive
Four panel technologies — and the room each one wins
Now go deeper. Each tab answers the same questions in the same order — including how it fits a bedroom: low light, off-axis viewing and nighttime eye strain.
Section 5 · Quick guide
Quick scenario guide: guess, then reveal
Read each customer type and decide which TV you'd recommend. Then select + to check yourself.
Section 6 · The sale
The sale in three moments
Select a tab to see what to do before, during and after the sale.
Practice · Simulation
Your turn on the floor: 5 customers
Read each customer, choose a recommendation and submit. A wrong answer explains why — take it again until you get it right.
- Read the customer
- Pick A, B or C
- Submit
- Read your decision results
Exit assessment
Show what you learned
Ten questions covering the whole lesson, one at a time. Score 80% or higher to pass. You'll see your results by topic and how far you've come since the pre-check.
Lesson complete
Next up: Reading the customer — DISC styles and how to adapt your pitch.
- Pre-check
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- Scenarios right on first try
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- Exit assessment
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Lesson 2 is coming soon.